Unleashing the Power of Generative AI in Customer Service Chatbots: A Look at ChatGPT

ChatGPT is coming to a customer service chatbot near you

ChatGPT is already being used by Meta, Canva and Shopify, among others, to power their chatbots for customer service. However, experts warn companies that they should be cautious of the unpredictable creativity and creativity of generative AI.

ChatGPT is OpenAI’s viral AI chatbot that uses large language models.

OpenAI has partnered up with Ada, a Toronto-based company automating 4.5 billion customer service interactions.


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